Terms and Conditions
1) All Prices quoted include GST
2) All Pendant prices are inclusive of engraving on one side only; Standard postage (within Australia) via Australia Post; Gift Packaging; Cleaning Cloth
3) Additional Charges will be incurred when:
- You choose any Additional Engraving on the reverse side
- You choose to merge people from separate images together on one pendant
- You add an attachment (i.e. Key ring, Necklace, Bookmark)
- You select Registered or Express Post
- Your order is under $20 (see point 4)
4) Free standard postage is included with all Pendants, excluding special offers or clearance items unless specified otherwise. All postage services and costs quoted are within Australia Only.
5) International postage is available for a flat fee of $10 worldwide. Insurance is additional if required.
6) It is your choice to add Registered post (insured up to $100), please ask for it when ordering, if you want it.
7) Etched In Memories® will not be liable for any items lost or damaged in the post if insurance is not requested by the purchaser.
8) Orders will be processed once full payment is received or your cheque/deposit has cleared.
9) Please allow 7-14 business days for receipt of your order, from when payment is received. If you require your item quickly, please request Express Postage.
10) Please check your delivery address prior to placing your order. Ensure it is correct and complete. A postage charge may be added if the item needs to be re-posted due to an error in your given delivery details.
11) Prices and Specifications are subject to change without notice.
12) Etched In Memories® will not be liable for any loss, damage or Injury, direct or consequential, arising out of the use of, or inability to use our products.
13) Logo's, trademarks and other copyrighted material will only be engraved with the permission of the company and/or owner of that material.
14) References to "Silver" and "Gold" on this website are descriptive of colour only. Our standard pendants are made from a Brass base with either: Rhodium or Nickel plating (silver coloured); or Ion Plated Gold or High Gold plating (gold coloured). Premium Pendants will be referred to as 9ct Gold (9ct) or Sterling Silver (SS).
15) Premium pendants (solid 9ct gold and sterling silver) are handmade to order by a master jeweller. Please allow up to a week for this process. If you require your item by a specific date, please advise at the time of your order, and we will endeavour to fulfil your order by this date.
16) Etched In Memories® name and logo are registered trademarks. No content on this website may be used, copied or reproduced.
Your privacy is important to us. Any personal details you provide to us will be used for Etched In Memories® order process or newsletter distribution only. Newsletters will only be sent to those that request subscription and those subscribers may cancel at any time. None of your personal details will be supplied to any other company and all photographs received in hardcopy will be returned to you with your order.
Our Promise and Refund Policy
We offer all our pendants, complete with OUR PROMISE - to treat your memories with care and supply you with a beautiful, quality product.
If you are not completely happy with your purchase, please return it within 7 days of delivery for a full refund of the item/s purchase price. Postage Charges are non-refundable, this includes any additional postal items requested on your order (e.g. Registered Post, Express Post, International Post and/or Insurance) along with any return postage costs. You will need to arrange and pay for the return of your item.
To return your item, please send us a letter of cancellation together with the product (in complete and original condition) and a copy of your invoice, to:
Etched In Memories®
PO Box 673
KINGS LANGLEY NSW 2147